VELORIA CUSTOMER CARE
Refund policy
Everything you need to know, presented clearly and thoughtfully.
Return & Refund Policy
At VELORA, we want you to be completely satisfied with your purchase.
You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, unworn, undamaged, and returned in its original packaging with all tags and accessories included.
To start a return, contact us at [qrcodec909@gmail.com] with your order number and reason for return. Returns sent without prior approval may not be accepted.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the item received was damaged, defective, or incorrect.
Customers are responsible for return shipping costs unless the return is due to an error on our part.
Items that have been used, damaged after delivery, altered, or returned without original packaging may not qualify for a refund.
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and include clear photos or videos of the product and packaging.
Sale or promotional items may be subject to different return conditions where clearly stated at the time of purchase.
Any rights available to you under applicable consumer protection laws remain unaffected.
For return assistance, contact:
VELORA Customer Care
Email: [qrcodec909@gmail.com]
Phone/WhatsApp: 03712033812