VELORIA CUSTOMER CARE
Shipping policy
Everything you need to know, presented clearly and thoughtfully.
VELORA aims to process and dispatch orders as quickly and safely as possible.
Orders are normally processed within 1–3 business days after payment confirmation. Processing times may be longer during holidays, promotional campaigns, or periods of high order volume.
Estimated delivery times will depend on the customer's location and selected shipping service.
Domestic orders typically arrive within 3–7 business days after dispatch.
International delivery, where available, may take approximately 7–20 business days, depending on destination, courier service, customs procedures, and other factors outside our control.
Delivery estimates are not guaranteed and may be affected by weather, courier delays, customs clearance, public holidays, incorrect addresses, or other circumstances beyond our reasonable control.
Shipping charges, if applicable, will be displayed during checkout before the order is confirmed.
Customers are responsible for providing a complete and accurate delivery address. Additional delivery charges resulting from incorrect or incomplete information may be the customer's responsibility.
After dispatch, tracking information will be provided where tracking is supported by the selected courier.
For international orders, customs duties, import taxes, or other local charges may apply Unless otherwise stated at checkout, such charges are the responsibility of the customer.
If a parcel appears lost, significantly delayed, or arrives damaged, contact us at [your email] with your order number.